Author: Steve Reger

Steve Reger is currently the Vice President of Sales, Data Breach and Fraud Prevention for Consumer Direct, the makers of the SmartCredit system. After 26 years with TransUnion, Steve retired as their Senior Director for Consumer Solutions and Fraud Victim Assistance. Steve’s responsibilities at TransUnion included the ongoing operations of TransUnion’s Consumer Relations and Fraud Victim Assistance (FVAD) Departments. He was jointly responsible for creating FVAD in 1992, which now actively assisted more than 100,000 consumers a month. Steve was additionally responsible for the oversight of consumer initiated litigation brought against TransUnion and most expert witness testimony. Steve has testified or been deposed in more than 600 court cases throughout the United States. His testimony included jury trials as an expert witness for state and federal agencies prosecuting financial crimes in addition to numerous complex credit reporting lawsuits. Steve is a leading authority on credit reporting, financial crimes, synthetic identities and credit restoration. He is regularly called upon by law enforcement and bank investigators to assist with investigations. In 2012 he was recognized by the Director of the FBI for his invaluable contributions to a multi-year investigation of complex synthetic identity fraud. Steve is a P.O.S.T. certified trainer for the State of California and has led hundreds of presentations to consumers, banks, law enforcement and other government agencies on the subject of credit & financial crimes. Steve has been an active member of the International Association of Financial Crimes Investigators’ Southern California Chapter since 1991 and is a member of the Orange County Financial Crimes Investigators Association. Steve has successfully completed hundreds of hours of formal training on the subject of financial crimes. He was a participant in working groups on combating identity theft created by the attorney generals for California, Nevada, Utah and Ohio. Steve has been interviewed by numerous leading newspaper, magazine and electronic print media including MSNBC, Reader’s Digest, Money Magazine, Kiplinger, New York Times, Boston Globe and Chicago Tribune. He has appeared in both television and radio segments.

Direct to Creditor Disputes Are Better

Eliminating credit bureau disputes by empowering consumers & credit restoration to directly engage creditors – all through the power of SmartCredit’s patented Action Buttons. – SmartCredit Mission Statement Consumers have been trained for decades to review their credit reports for accuracy.  Then when a mistake is found, to lodge a dispute with the credit bureaus…

Identity Theft In The Making – Stories From A Credit Bureau Insider, Part III

Now back to my story.  John Consumer had called TransUnion and determined there were a number of accounts showing on his credit file which were not his.  TransUnion in response contacted the respective banks who responded by saying their records matched John’s name, date of birth and social security number.  Further, when asked each of…

Identity Theft In The Making – Stories From A Credit Bureau Insider, Part II

Early on and long before credit repair as we know it now, when someone said an account was not theirs you could just about take their word for it.  Sure on occasion a consumer would not recognize the name of an account on their credit file, and later, after explanation, they’d respond, “Oh, that must…

Identity Theft In The Making – Stories From A Credit Bureau Insider

Hello.  My name is Steve Reger and I spent 26 years working for one of the three major credit bureau, TransUnion.  During my lengthy tenure as their Direct of Consumer Services I experienced most everything credit related.  I oversaw a busy contact center in Southern California which at various times received more than 10,000 consumer…